Shipping policy

Shipping and Delivery Policy

At Al-Haram, we are committed to delivering your orders as quickly and with the highest possible quality to ensure your complete satisfaction. Please review our shipping and delivery policy details below to understand our operational process and expected delivery times.

1. Delivery Scope and Regions

We offer shipping and delivery services to all regions and governorates across the country. Please ensure that your address and phone number are written accurately and correctly when completing your order to guarantee that the delivery representative reaches you without any delays or obstacles.

2. Delivery Time and Speed

We strive to process and prepare your orders as quickly as possible. Delivery typically takes the standard approved duration depending on your region, with the shipping process beginning immediately upon completion of order confirmation and preparation. We will notify you as soon as your order is dispatched with the shipping company or representative so you are aware of the arrival time.

3. Shipping Fees

Shipping costs or fees vary based on the region or governorate where delivery is requested. The exact shipping fee is fully and transparently detailed and confirmed before you finalize your order and complete the payment.

4. Delivery Delays or Emergency Circumstances

Despite our full commitment to specified schedules, emergency circumstances beyond our control may occasionally occur (such as severe weather conditions, traffic crises, or unexpected issues with shipping companies) which may lead to a slight delay in arrival times. In such events, we will contact you to provide updates regarding the status of your order.

5. Order Receipt

The customer or their representative must be present at the specified delivery address and verify the integrity of the package and its contents upon physical delivery by the representative, reporting any notes within the 30-day window established in the store's policy.