Refund policy

Refund and Cancellation Policy - Al-Haram Home

Welcome to Al-Haram Home. We deeply value your trust and strive to ensure that your shopping experience with us is transparent, fair, and professional from beginning to end. Because satisfying our customers is a top priority, we have established a comprehensive policy governing order cancellations, product returns, and refund guidelines. Please review the following terms carefully so you fully understand your rights and our operating procedures when managing your purchases.

1. The 30 Reporting and Return Window

We maintain a strict and definitive timeframe regarding product inspections and claims. Every customer is allowed exactly 30 calendar days from the official date of delivery to thoroughly examine their purchased merchandise, test the items, and contact our customer support team regarding any issues, defects, or return requests.

Once these 30 days have elapsed following the delivery confirmation, we unfortunately cannot accept any requests for returns, exchanges, or refunds. It is the absolute responsibility of the customer to open and inspect their package immediately upon arrival. Any communication, notification, or claim initiated after this three-day period will be automatically declined to maintain fairness and operational consistency.

2. Products Damaged Upon Arrival

We take extensive precautions to ensure our products leave our facility in pristine condition. However, we recognize that rare transit complications can occasionally occur.

If you receive a product that is broken, structurally compromised, defective, or damaged straight out of the box from the very start, you are fully covered under our return policy. To qualify for a resolution or refund, you must officially notify our support team and provide clear details or proof of the initial damage within the mandatory three-day reporting window. Upon verifying that the item arrived broken prior to or upon delivery, we will guide you through the appropriate steps to process your refund or replacement.

3. Customer Responsibility and Post-Delivery Damage

While we accept full accountability for issues present at the time of delivery, our responsibility concludes once the package is successfully handed over to the customer and the initial inspection phase begins.

We are strictly not responsible, liable, or accountable for any breakage, cracks, scratches, structural failures, or malfunctions that occur to the product while it is in the possession, custody, or use of the customer. If an item is dropped, mishandled, improperly installed, or broken due to customer negligence or normal wear and tear after delivery, Al-Haram Home will not issue a refund, grant a return, or offer a free replacement. The customer assumes complete ownership and liability for the upkeep and safe handling of the product immediately upon delivery acceptance.

4. Order Cancellation Guidelines

If you need to cancel an order placed with Al-Haram Home, you must contact our support team as quickly as possible. Cancellations are only successfully guaranteed if they are processed before our fulfillment and shipping procedures are finalized. Once an item has been packaged, labeled, or handed over to our shipping couriers, standard cancellation is no longer possible. In such cases, the transaction will instead be governed by our regular return guidelines once the physical package reaches your destination.

5. Final Agreement and Support

By placing an order and completing a transaction with Al-Haram Home, you formally acknowledge, accept, and agree to abide by all the terms and conditions outlined in this comprehensive policy. We design these guidelines to protect both our shoppers and our business operations. If you encounter any eligible issues or need assistance within your three-day window, please reach out to our customer service team immediately so we can resolve your request promptly.